Contents
- 1. Who We Are
- 2. What Data We Collect
- 3. How We Collect Your Data
- 4. Why We Use Your Data
- 5. Who We Share Data With
- 6. International Data Transfers
- 7. Cookies & Tracking
- 8. Your Privacy Rights
- 9. Data Retention
- 10. Children's Privacy
- 11. Security Measures
- 12. Third-Party Services
- 13. Changes to This Policy
- 14. Contact & Complaints
This Privacy Policy applies to all users of the 123reg platform at 123reg.fun — including anyone who visits the website, registers an account, makes a deposit, places a bet or interacts with any 123reg service. It should be read alongside the Terms and Conditions.
By registering with 123reg, you confirm that you have read this Privacy Policy and that you understand how your personal data will be collected, used and protected. If you have questions about anything in this Policy, please contact us before registering — details are in Section 14.
1. Who We Are
123reg is the online betting and casino platform operated at 123reg.fun, serving players across Pakistan. In the context of this Privacy Policy, "123reg", "we", "us" and "our" refer to the platform operator responsible for collecting and processing your personal data.
123reg operates under an international gaming licence and is subject to data protection requirements under that licence. For all data-related enquiries, the responsible contact is our Data Protection Officer reachable at privacy@123reg.fun.
We are the "data controller" for the personal information you provide when using the 123reg platform. This means we determine the purposes and means of processing your personal data, and we are accountable for handling it correctly.
2. What Data We Collect
123reg collects personal data in several categories, each tied to a specific purpose. We do not collect data beyond what is needed for those purposes.
3. How We Collect Your Data
123reg collects personal data through the following methods:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a promotion at 123reg.
- Automatically during platform use: When you navigate the 123reg website or mobile platform, we collect technical and usage data via cookies, server logs and similar technologies. See Section 7 for full cookie details.
- From payment providers: When you make a payment via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, the payment provider shares transaction confirmation and account verification data with 123reg as necessary to process and verify the transaction.
- From identity verification services: During KYC verification, 123reg may use third-party identity verification tools that cross-reference the documents you provide against public or licensed data sources to confirm their authenticity.
- From fraud prevention services: 123reg uses licensed third-party fraud detection services that may flag accounts or transactions based on risk signals. These services process data under strict data processing agreements.
4. Why We Use Your Data
Every use of your personal data at 123reg is based on one of the following lawful grounds:
- Contract performance: Processing your data is necessary to provide the 123reg betting and casino service, process your deposits and withdrawals, settle your bets, and manage your account. Without this data, 123reg cannot operate your account.
- Legal obligation: 123reg is required by its gaming licence and applicable anti-money-laundering regulations to verify player identity, monitor transactions and report suspicious activity. These requirements exist independent of your consent.
- Legitimate interests: 123reg has a legitimate interest in preventing fraud, maintaining platform security, improving its service and operating a sustainable business. These interests are balanced against your privacy rights and do not override them.
- Consent: Where we send marketing communications or use non-essential cookies, we do so only with your explicit consent, which you may withdraw at any time.
Specifically, 123reg uses your personal data to:
- Create and manage your player account and verify your identity and age.
- Process deposits, withdrawals and bet settlements in PKR.
- Detect and prevent fraud, money laundering and platform abuse.
- Provide customer support and resolve disputes.
- Monitor responsible gaming indicators and apply player protection tools where necessary.
- Send transactional communications (deposit confirmations, withdrawal notifications, account alerts).
- Send promotional communications where you have opted in at 123reg.
- Maintain records required by our gaming licence and applicable regulations.
- Improve platform performance and user experience.
5. Who We Share Your Data With
123reg does not sell your personal data. We share it only where necessary and only with the following categories of recipient, each bound by data processing agreements requiring them to handle your information securely and only for the purposes specified:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners and card processors receive the data necessary to process your transactions. These providers are independent data controllers for their own transaction processing purposes.
- Identity verification providers: Third-party KYC and age verification services receive identity documents and personal details for the sole purpose of verifying their authenticity. They are prohibited from using this data for any other purpose.
- Fraud prevention services: Risk and fraud monitoring platforms receive technical and transactional data to evaluate and flag suspicious activity. Data sharing is limited to what is necessary for risk assessment.
- Game software providers: Casino game studios (slots, live dealer) may receive anonymised session and gameplay data for quality assurance and technical fault resolution. Game providers do not receive your personally identifying information.
- Regulatory authorities: Where required by our gaming licence or by law, 123reg must report specific data to regulatory bodies, law enforcement agencies or financial intelligence units. We comply with these obligations and, where legally permitted, notify players of such disclosures.
- Professional advisors: Legal, audit and accounting professionals engaged by 123reg may access data where strictly necessary for the provision of professional services and are bound by professional confidentiality obligations.
6. International Data Transfers
Some of 123reg's service providers — including game software studios, certain fraud prevention tools and platform infrastructure providers — operate from countries outside Pakistan. When personal data is transferred internationally, 123reg ensures that appropriate safeguards are in place.
Safeguards for international transfers at 123reg include:
- Data processing agreements with contractual clauses requiring the recipient to maintain data protection standards equivalent to those applied by 123reg.
- Preference for service providers operating in jurisdictions with recognised data protection frameworks where feasible.
- Minimisation of data transferred internationally — only data strictly necessary for the service is shared cross-border.
If you have questions about a specific international transfer related to your 123reg account data, contact us at privacy@123reg.fun and we will provide details of the applicable safeguards.
7. Cookies & Tracking Technologies
123reg uses cookies and similar tracking technologies to operate the platform, maintain session security, analyse usage and (where you have consented) deliver relevant content. Below is a full breakdown of the cookies used at 123reg:
Necessary cookies cannot be disabled as they are essential to platform operation. Functional and Analytics cookies can be managed through your browser settings or by contacting 123reg support. Disabling functional cookies may reduce the convenience of platform features but will not prevent you from accessing core services.
8. Your Privacy Rights
As a 123reg player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at privacy@123reg.fun. We will respond within 30 days.
Right to Access
Request a copy of all personal data 123reg holds about you. Provided in a structured, readable format within 30 days of a valid request.
Right to Rectification
Request correction of inaccurate or incomplete personal data. Name and date of birth corrections require re-verification of supporting documents.
Right to Erasure
Request deletion of your personal data where there is no longer a legal basis for retention. Note: legal retention obligations (typically 5–7 years post-account closure) may limit full erasure.
Right to Restrict Processing
Request that 123reg temporarily restricts processing of your data while a rectification request or objection is under review.
Right to Data Portability
Receive your personal data in a machine-readable format for transfer to another service provider, where technically feasible.
Right to Withdraw Consent
Withdraw consent for marketing communications or non-essential cookies at any time. Withdrawal does not affect the lawfulness of prior processing.
9. Data Retention
123reg retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal, regulatory and contractual obligations. The following retention periods apply:
- Active account data: Retained for the duration of account activity plus 5 years following account closure, in accordance with anti-money-laundering regulatory requirements.
- Identity verification documents (KYC): Retained for 5 years from account closure or from the date of the last regulated transaction, whichever is later.
- Transaction records: Retained for 7 years to meet financial reporting and AML obligations.
- Customer support communications: Retained for 2 years from the date of the communication, or for the duration of any related dispute or investigation.
- Technical and usage data: Retained in identifiable form for 12 months, then anonymised for long-term aggregate analytics purposes.
- Marketing consent records: Retained for 3 years from the date consent was last confirmed or refreshed.
When the applicable retention period expires, 123reg securely deletes or anonymises the data in question. Deletion requests received prior to the expiry of a mandatory retention period will be actioned at the earliest permissible point.
10. Children's Privacy
The 123reg platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18.
Age is verified during registration at 123reg and again before processing any withdrawal. If 123reg becomes aware that an account holder is under 18, the account will be immediately closed and all funds held pending investigation and refund arrangements in accordance with our Responsible Gaming Policy.
If you are a parent or guardian and believe your child has registered an account at 123reg, please contact us immediately at privacy@123reg.fun. We will investigate and take appropriate action promptly.
11. Security Measures
123reg takes the security of your personal data seriously. The following technical and organisational measures are in place:
- SSL/TLS Encryption: All data in transit between your device and the 123reg platform is encrypted using industry-standard TLS protocols.
- Data at Rest Encryption: Personal data stored on 123reg servers is encrypted at rest using AES-256 encryption.
- Access Controls: Personal data is accessible only to 123reg staff with a legitimate operational need. Access is logged, monitored and reviewed regularly.
- Two-Factor Authentication: Available for all 123reg player accounts and required for internal administrative access.
- Penetration Testing: The 123reg platform undergoes regular third-party security testing to identify and remediate vulnerabilities.
- Incident Response: In the event of a data breach that poses a risk to players, 123reg will notify affected users as promptly as possible and take immediate containment action.
12. Third-Party Services
The 123reg platform integrates third-party services to deliver core functionality. When you use these services through 123reg, the relevant third-party provider may process your data under its own privacy policy as well as under the data processing agreement it holds with 123reg.
Third-party integrations at 123reg include:
- Payment gateways (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, card processors) — process transaction data independently for payment purposes.
- Casino game providers — supply the game software and may receive anonymised gameplay event data for game quality and technical purposes.
- Identity verification services — verify documents and identity credentials submitted for KYC completion.
- Platform analytics tools — receive anonymised, aggregated usage data to help 123reg improve the platform. No personally identifying information is shared.
123reg does not control third-party providers' own data practices beyond the scope of data processing agreements. We recommend reviewing the privacy policies of payment providers — particularly Easypaisa and JazzCash — for how they handle data relating to transactions you initiate.
13. Changes to This Privacy Policy
123reg may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or regulatory requirements. When material changes are made, we will:
- Display a prominent notice on the 123reg website for a minimum of 30 days following the change.
- Send an email notification to all registered players at their account email address.
- Update the "Last Updated" date at the top of this Policy.
Continued use of the 123reg platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with changes to the Policy, you may close your account by contacting our support team.
Previous versions of this Privacy Policy are available on request from privacy@123reg.fun.
14. Contact & Complaints
For all privacy-related queries, data access requests, consent withdrawals or complaints about how 123reg handles your personal data, please contact our Data Protection Officer:
- Email: privacy@123reg.fun
- General Support Email: support@123reg.fun
- Live Chat: Available 24/7 from within your 123reg account
We will acknowledge your request within 48 hours and aim to resolve it within 30 days. For complex requests, we may require an additional 30-day extension, in which case you will be notified.
If you believe that 123reg has not handled your personal data in accordance with this Privacy Policy or applicable data protection law, you have the right to escalate a complaint to the relevant regulatory authority under the jurisdiction of 123reg's operating licence. Our support team can provide relevant contact details on request.